Coaching, Counseling and Mentoring

Semester and Year Offered:

Course Coordinator and Team: Dr. Richa Awasthy

Email of course coordinator: richa@aud.ac.in

Pre-requisites:

Course Objectives/Description:

In today’s organizations which feature fewer management layers and emphasize individual responsibility, Coaching and Mentoring are the most effective methods of enhancing performance. It involves deliberate and specific activities that are designed to help people develop their skills by learning on the job. Productivity happens when managers can develop strong relationships with their employees. The course on coaching and mentoring builds thecapability of future managers to help their employees with the intangible elements of human relationships. This course will help you turn performance management into a collaborative process that benefits everyone. Companies from Tata Group, HUL, HCL, M&M and others hire coach for senior executives.

This program is designed to increase a future manager’s skills as a coach and as a counselor. It gives equal weight to affective, behavioral, and cognitive aspects of the topics of coaching and counseling. Participants are asked to examine their own feelings about coaching and counseling, to practice key skills, and to acquire a basic understanding of when and why those skills are necessary.

Course Outcomes:

On successful completion of this course students will be able to:

1. Understand key concepts of coaching, counselling and mentoring
2. To develop an appreciation of developmental relationship between the mentor and mentee.
3. To develop effective interpersonal skills for coaching, counselling, and mentoring
4. To identify counselling, coaching, and mentoring options for employees.
5. To master the art of giving effective feedback whilst maintaining trust

Brief description of modules/ Main modules:

Unit 1: Introduction

Role of self and personality; Importance of counselling, coaching and mentoring at the workplace

Unit 2: Relationships Counselling

Developmental relationships; Transactional analysis

Unit 3: Coaching

Personality factors in coaching; Obstacles in coaching; Process of effective coaching; Giving and receiving feedback

Unit 4: Mentoring: Concept and Process

Mentor personality; Traits/Characteristics

Unit 5: Creating Organizational Systems and Processes

Effective Coaching; Effective counselling and Mentoring Processes at workplace

Assessment Details with weights:

Reading List:

1. Babu, Santhosh (2012).Coaching: The art of developing Leaders.Wiley-India.
2. FLorence M. Stone. (2007). Coaching, Counseling & Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance. 2nded. AMACOM.
3. Warren, Redman (1996). Counselling for your staff.Kogan Page India Pvt. Ltd.
4. Guptan, Sunil Unny (2006). Mentoring: a practical guide to touching lives. Response Books, New Delhi.
5. Hawkins, P. & Smith, N. (2010). Coaching, mentoring and Organizational Consultancy. Tata McGraw Hill.
6. Wickman, Floyd & Sjodin, Terri (2005). Mentoring. Tata McGraw Hill, New Delhi.
7. Hunt, James & Weintraub, Joseph R. (2010). The Coaching Manager. Response Book.
8. JanesCaranwell-Ward, Bosson, Patricia & Gover,Sue (2004). Mentoring: A Henley review of best practices. PalgraveMacMillan, New York.
9. Margaret Hough (2002). A Practical Approach to counseling (2nd Ed.). Pearson Education Limited.
10. Angela M Thomas (1995). Coaching for staff development. University Press India Ltd.

ADDITIONAL REFERENCE:

• Additional Cases and Readings / Articles are provided to the participants in form of a course manual as the commencement of the session.